Shipping

Terms

Prices are subject to change without notice.

SHIPPING
We ship by UPS Ground. Orders placed by 3:30pm Eastern Time are shipped the same day. If we are temporarily out of stock on an item, we will back order that item and ship the remainder of your order. We also offer Next Day and 2nd Day and 3rd Day Select service. All freight charges are FOB West Chester, PA. We can not ship via UPS to P.O. Boxes. We recommend that you insure your package for the value of your purchase. Marshallton Blacksmith Supply / www.farriersupplyshop.com is not responsible for lost/stolen packages which have been picked up by UPS.

Flat rate boxes are available through the Postal Service. If cheaper shipping is available we will pass the savings on to you.

CLAIMS
If you should experience damages or shortages on your shipment, please notify us immediately. Always refer to your invoice number when calling. If it is a UPS shipment, please keep all damaged containers for UPS inspection. We will place the damage claim at our end. Before calling, PLEASE CHECK THE PACKING LIST to make sure that we did not backorder the item you are missing. Also, check the number of boxes that were shipped. Sometimes when dealing with a multiple shipment, some of the boxes get separated and will usually be delivered the next day. If it is any longer than that, please call and we will trace it.

REPLACEMENT
Products must be returned to Marshallton Blacksmith for inspection. After being inspected, we will either replace the product or credit your account.

PAYMENT
We accept Visa or MasterCard.

RETURNS
Do not return any merchandise without prior authorization from Marshallton Blacksmith or a 20% restocking fee will be assessed. We do not accept returns on used tools. Proof of purchase required. Returns must be freight prepaid. ALWAYS put your name and address on a note explaining why you are returning the product. Any product returned after 30 days from the invoice date will be subject to a 20% restocking fee. If you refuse a shipment, your account will be charged for the freight on the shipment, plus return shipping charges.

NSF CHECKS
There will be a service fee on all returned checks. This fee must be paid before additional shipments will be allowed.